SHIPPING RATES & DELIVERY We offer free delivery worldwide on all orders.Just enter your delivery address and select your preferred delivery option during the checkout.Please note that all domestic orders will be shipped through Canada Post.
US/CANADA & INTERNATIONAL RETURNS Any brand new product that is unworn can be returned for a full refund or store credit within 30 days of delivery.To schedule a return please contact our customer and information service firstname.lastname@example.org. Expedited shipping charges are non-refundable. If you have any questions regarding your order, Please contact our Customer Support team at email@example.com . Once we receive the returned product back and verify it is unworn, the return will be processed and a full refund will be issued.
The content of the pages on this website is only for your general info and use only. It is subject to change without notice
Neither we or any third parties provide any warranty, guarantee or affirmation as to the accuracy, completeness, performance, timeliness or suitability of the informations and materials found or offered on this website for any other particular purpose. By using our Website you acknowledge that such informations and materials may contain inaccuracies, errors or mistakes and we clearly and expressly exclude liability for any or such inaccuracies and errors to the fullest extent permitted by the law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not and will not be liable. It is your own responsibility to ensure that any products, services or informations available on this website meet your own specific requirements and preferences.
This website contains materials which are owned by or licensed to us(Cerdiano Geneve). These materials include, but is not restricted to, the designs, layouts, looks, appearances and graphics on this website. Reproduction of any material is prohibited without permission unless it is in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on this website, which are not the property of, or licensed to the operator, are acknowledged on the website. • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website may also include links to other websites. The purpose of these links are provided for your convenience to provide more information and contents. They do not betoken that we endorse the website(s). We take no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws Canada.
CANCELLATIONS Cerdiano Geneve is liable if the goods are damaged or get lost in transit but in such cases you must our contact our customer service team within 21 days of ordering ( firstname.lastname@example.org ). If the goods are lost or get damaged when returning them the product becomes the customer's liability and we will not be able to assist you. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Cerdiano Geneve by email and this email has been acknowledged by Cerdiano Geneve ( email@example.com ). When out of stock Cerdiano Geneve reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If Cerdiano Geneve receives a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we endure from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days starting from when you receive it.
LIABILITY FOR DEFECT If your product is damaged during transportation, whether the damage is visible or hidden it must be reported immediately to the carrier within 7 days, and you must immediately file a claim to the carrier. It is therefore important that you examine your package with precision when it arrives. Transportation damages must also immediately be reported to Cerdiano Geneve, within 21 days of placing your order. Defective products returned to Cerdiano Geneve will be treated as if they were in perfect working condition when the order shipped as all of our products are inspected when they are packaged. In the case of faults or defects in the supplied product, the purchaser must not and will not be entitled to reject or return the product unless such faults or defects are reported within 21 days of placing the order. As a customer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
COMPLAINTS TERMS AND WITHDRAWAL It is extremely important that the customer checks their goods when the shipment is received in order to check that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 21 days. Any complaints should be made to our customer service team via email firstname.lastname@example.org , or through the contact form at the Bottom of this page. Please provide the order number and the reason for the complaint be as specific as possible and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by Cerdiano Geneve on receipt of the returned product. Cerdiano Geneve has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. The purchaser has the right to cancel the purchase within 21 days. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle must not be removed. Purchasers using their right to return an order must complete the returns section of the website. The order number and customer’s email address that was used to order will be required. Return shipping are paid by the consumer.
ORDER CONFIRMATION Once we have received your order we will send a confirmation to your email address. Save this email for your record and to facilitate contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
PAYMENT METHODS You can choose to pay with your credit or debit cards using STRIPE or Paypal. For payment gateway specific terms and conditions please see www.paypal.com or www.securetrading.com. Cerdiano Geneve does not handle any credit or debit card numbers. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved. The price of the Goods will be set out in our price list in force at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you. This includes foreign exchange rates which are fixed by us and may be subject to change without notice.
ORDERING Orders made in another person's name without their consent, or any other financial damage suffered to that person or Cerdiano Geneve will be reported to the police. Cerdiano Geneve retains the right to change prices, correct incorrect prices on all orders as well as final sales. Cerdiano Geneve has the right to cancel any order at any time. All attempts at fraud will be reported to the police and Cerdiano Geneve reserves the right to cancel the purchase if any suspicion is arisen. Canadian law shall govern any dispute and any issues under these terms.
PERSONAL INFORMATION When shopping with Cerdiano Geneve we will save some of your information to help fulfil your order. Cerdiano Geneve treats all personal information as confidential and nothing is passed on to third parties. You have the right to request access to your data and if there is anything incorrect you can get it rectified or removed.
PRODUCT We Cerdiano Genevee have the right to adjust prices, including additional costs and change product informations such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watches. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
LIMITED LIABILITY Cerdiano Geneve's responsibility for errors in delivery is limited to the following conditions of sale. Cerdiano Geneve takes no direct or indirect responsibility for instance, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harms. Cerdiano Geneve shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
WARRANTY TERMS Your Cerdiano Genevei watch is warranted for 1 year from date of purchase against all manufacturing defects. For warranty repair defected watch must be registered within 30 days by contacting us. In the e-mail you need to specify your name, order number and a detailed description of the issue. Please note that warranty does not cover:
The life of the battery
Failure or damage caused by the improper use, lack of care, accidents (knocks, dents, crushing, broken crystal, etc.)
Esthetic changes that occur during normal wear and tear and aging (scratched case or crystal, alteration of the color and/or material of non-metallic straps).
Cerdiano Geneve watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) The warranty should be submitted along with the watch if you choose to do so through a third party it is at your own risk.
The warranty should be submitted along with the watch. Battery replacement will be charged even during the warranty term. Shipping is paid by the consumer. RETENTION OF TITLE ON PRODUCTS All products remain Cerdiano Geneve property until full payment is made.
APPLICABILITY These Terms are governed by Canadian law. You and We both agree to submit to the non-exclusive jurisdiction of the Canadian courts. These conditions are applicable where the Canadian or other applicable law do not provide conditions that are in conflict with them.